FAQs

Accommodation

We can accept a MAXIMUM of 6 guests – including infants. As limited by our letting license VV-MU-1561

In addition, only guests listed on the booking form can stay in the property without the Owners written consent.

You can contact us by phone or e-mail – we will usually get back to you within 24 hrs to confirm your dates.
Alternatively you can use our booking app and the apartment will be reserved for you immediately.

Just Click on the BOOK NOW button at the top of the page.

The lead guest needs to be 25 years or older on the day of arrival.

Guests under the age of 18 are not allowed unless accompanied by their parent/guardian.

We are unable to accept stag and hen groups

For the convenience of all our guests, we cannot accepts pets.

The interior of the apartment is no-smoking
– smoking is only permitted on the balcony with all doors and windows closed.
Should it be found that this clause has been breached, the security bond will not be returned at the end of the rental period and will be used to pay for a deep clean on the apartment.

The keys will be given to you personally by Mike and Bev on arrival.
You will be met outside Reception at the entrance to Roda resort and then shown round the apartment.

• Standard Check-in time is from 17:00 – 22:00.
• Late Arrival up to 24:00 (midnight) may be possible – but is subject to an additional charge.
• Departure is by 12:00 (midday).

We pride ourselves on making sure the apartment is spotlessly clean for your stay.
The period between 12:00 and 17:00 is to allow our cleaners enough time to get the apartment ready for you after our previous guests have departed and are heading home.

We may be able to offer an early check-in or late check-out service.
• If you have a late night flight going home and wish to stay in the apartment after 12:00 it may possible to reserve the apartment for the whole day.
• Equally, if your flight arrives before 17:00 and wish to arrive early this may be possible.

However, this is obviously dependant upon other guests arrival/departure times.
To reserve the apartment for early check-in or late checkout, there will be a charge of approximately 50% of the standard daily rate.
Please discuss with us before booking.

If early check-in is not available then it is possible to leave your luggage in our store room and then head off to explore the beach and Los Alcázares.

You will be given both our home and mobile telephone numbers so that you can contact us to solve any issues that may arise with the apartment.
We live just 40 minutes drive away so will come to Roda to resolve anything that we can’t handle over the phone.

We do NOT allow pets of any kind in the apartment so if you are allergic to animals you should be ok – but we cannot guarantee it.

Some of our pillows contain feathers. Please let us know in advance if you need synthetic ones.

Costs

Our prefered method of payment is by Bank Transfer.
A deposit of 50% of the rental cost is required – and that’s it, you’re booked.
The balance is due 6 weeks prior to arrival.

If you book less than eight weeks prior to your arrival date you will be required to pay the full balance.

Your can pay by credit or debit card using PayPal.
You do not need an account with PayPal to do this.

Absolutely – if you want to talk to previous clients we will happily let you have some references.
If you want to be doubly sure, for convenience, you can pay using your credit or debit card via PayPal.

Our prices are for up to 6 people and include:
• Welcome Pack on arrival (see FACILITIES for details)
• All towels (bathroom,kitchen and beach towels are all included)
• Cleaning prior to arrival
• Meet and Greet Service
• Shopping Service (available for late arrivals only)
• Air conditioning – We include a complimentary 15 units per day
• Free Unlimited Wi-Fi for stays of 1 week or more

Yes, one set of linen and towels (including beach towels) is provided per week for each bed.
Additional linen and towels are available at an additional cost if required.

Your first 15kWh per day is included – so approximately 5-6 hours usage per day.
Extra usage is charged at 20 cents per kWh and will be deducted from your Security Bond.
Sadly, we had to introduce this charge due to the abuse of the air conditioning by previous guests.

The cleaning charge covers cleaning of bedding and towels.
We ask guests to leave the property in the same condition as when you found it.
Bins should be emptied and all rubbish taken to the recycling points.
All dishes washed and put away – or be in the dishwasher on a cleaning cycle.
Any excessive cleaning required will be charged at €15 per hour.

Travel

Murcia International – Corvera
– About 40 kilometres – approx 40 minutes drive.
Alicante
– About a 1 hour easy drive, straight down the motorway.

You can either hire a car, get a taxi transfer, or take the bus.
However, the bus service from both Alicante and Murcia Airports are very limited.

There are taxi stands at both airports – costs approximately €45 from Murcia and €120 from Alicante. You can also pre-book your taxi with a local firm – contact us for more information.

HOWEVER we advise that a hire car is required at Piso Feliz.

YES !!!!
Our apartment is on Phase 3 of the resort and is a 2.5 km walk just to get to the main entrance, and an addition 2 km to get to the shops.

It will make life easier and allow you to get out and about to see the beautiful countryside of Murcia,
visit some magnificent beaches and play those other courses.

Parking is easy! We have ONE FREE reserved space in the secure, underground car park.
Something not many other owners allow.

Additional cars can be parked in free parking spaces outside the apartment.

There are no facilities on Roda Golf to charge electric cars, and for safety and insurance purposes, no charging of electric cars is allowed on the property, the road or in the underground garage.

The nearest electric car chargers are in Los Alcázares and San Pedro del Pinatar.

Apartment Facilities

Yes – Free Unlimited Wi-Fi for stays of 1 week or more

This is provided by a 3rd party using a 6Mb wimax connection.
We cannot offer a guarantee that it will be operational 24*7

There is a washing machine in the kitchen – which incorporates a tumbler dryer.
Plus there is a clothes dryer, ironing board and iron.
You will find some washing tablets and softener in the kitchen – enough for a couple of washes.

We provide enough for at least a couple of days to give you time to go out to the supermarket.
There will be 2 toilet rolls in each bathroom, kitchen roll, washing up liquid, kitchen cleaner, and washing up sponge.
There is also liquid hand soap, shampoo, conditioner and body wash in each bathroom.

There is a complimentary welcome pack with wine & beer for a drink on arrival plus the basics for a continental breakfast so you can have a leisurely start on your first morning.
Plus you’ll also find lots of food basics like salt, pepper, oil, vinegar etc.

You’ll find full details on our FACILITIES page

Our apartment is not specially adapted for disabled use, but there is:
• Wheelchair/scooter access from the carpark and main entrance via the lift to the 1st floor
• A walk in shower with easy access for the less nimble
• Smooth, flat floors throughout – providing good access to the balcony
Note: Whilst the external door will allow access for wheelchairs or mobility scooters,  the internal doors are only standard width

Roda´s public areas are designed to be disabled friendly – please contact us about your specific needs.

Unfortunately, it isn’t legal in Spain for private owners to provide such things as a high chair or cots.
However, if you need to hire any kiddy items including buggies these are available to hire and are paid for locally.

Local Facilities

As well as the golf course and swimming pool straight outside the apartment
there is a petanc pitch (boules court) on the resort.

There is also a gym on site where you can take classes or use the equipment.
Pay by the day, week or month directly to the owners of the gym.

There is also the fabulous Club House with full restaurant facilities as well as tapas, snacks and sushi !

Our property has a comprehensive information folder, and we can provide more in-depth info if needed.
Also check out our THINGS TO DO page

Water sports are available in nearby Los Alcázares, including :-
• diving
• fishing trips
• sailing (yacht & dinghy)
• kite-surfing
All available on the Mar Menor.

Plus there is an amazing water park in Torrevieja for a day out.

Our property has a comprehensive information folder, and we can provide more in-depth info if needed.
Also check out our THINGS TO DO page

Fun Activities available locally :-
• Go karting
• Crazy golf
• Tennis & Padel Tennis
• Horse riding is available about 10 miutes drive away
• The area is ideal for cycling.
And many other fun activities are also available in Los Alcázares.

Our property has a comprehensive information folder, and we can provide more in-depth info if needed.
Also check out our THINGS TO DO page

There are many historic sites locally including :-
• Cartagena – with the Roman Amphitheatre
• Murcia city – amazing cathedral and other beautiful building
• Alicante – with it’s historic castle
• Sierra Espuma – rock climbing.

And many other places to go and see

Yes, you can rent a bicycle at the main resort reception.

There are also rental shops in Los Alcázares

There is a small supermarket and several bars/restaurants in Roda Village – an easy 5 minute drive.
The main supermarkets are located in Los Alcázares – which is 5 km walk – or 10 minutes in the car.
There are literally dozens of restaurants to be found in and around the “525 Plaza” and all over the older part of Los Alcázares.

The local supermarkets close at 9pm most evenings and are open Monday – Saturday.
However, there are 1 or 2 that do open on Sunday with restricted hours.
Carrefour at Dos Mares – about 10-15 minutes drive – is open 7 days a week until 10pm.
There is a basic complimentary welcome pack provided but if you would like to order one of our additional food packs we can arrange this at an additional cost.

Please don’t hesitate to get in touch if you want more information about our apartments or the area.

Bev & Mike Pomfret

Skype: bevpomfret

Roda Golf Resort, 30730 Roda

Near Los Alcázares on Mar Menor

Email

info@roda-golf-rentals.com

Landline

T: +34 966 39 43 45

WhatsApp / Mobile

T: +34 693 909 141

Last Updated : 01/05/2020