Booking Terms and Conditions

(iii) Early Departure: It should be noted that once the property has been occupied, should the Client decide to vacate the property before the end of the rental period no refund will be due.

(iv) Insurance: We strongly advise you to take out health and travel insurance – which includes a “cancel for any reason” (“CFAR”) clause.
Depending on the reason for cancellation, you may be able to reclaim our cancellation charges under the terms of your insurance.
Any claims should be made directly to your insurance company.
See our Covid-19 page for more information on insurance.

(v) Customer inability or disinclination to travel to and stay at Piso Pomsol for any reason:
This includes the inability of any, some, or all of Your intended party
Reasons included – but not limited to – illness (including Covid), a requirement or recommendation to self-isolate or quarantine, shielding, a call to jury duty, military service, incarceration, change in personal or work circumstances, family emergencies, travel delays, vehicle breakdown, and delays with public transport.  These remain at Your risk and do not give rise to a right to cancel or to receive a refund unless we re-let the property, other than according to the sliding scale above. We suggest that you to take out travel insurance to cover these eventualities.
If you choose not to take out travel insurance, then you accept responsibility for any loss that you may incur due to your cancellation.

10. AMENDMENTS/CANCELLATION BY US: We do not expect to have to make any changes to your booking. However, problems can occur that would result in us having to make an alteration or, very occasionally, cancel a booking.
If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your booking. If it is necessary to cancel your booking we will refund the balance of any money you have paid us.
However, we will not be liable to refund you for any fees you may have paid to any third party in connection with your holiday (including, without limitation, fees for travel, entertainment, activities or insurance).

11. NUMBER AND IDENTITY OF GUESTS: The client is required to inform us of the names of all the guests included within the booking, and passport numbers for guests aged 14 years and over. This will be transmitted to the police on arrival as required by our tourist license. The Client must advise the Owners of any changes to guests in writing by email.
The property is designed as family accommodation including
Please note we do not accept bookings from stag or hen parties.

The Client must be over 25 years of age.
The property is licensed for a MAXIMUM of 6 guests – including infants.
In addition, the maximum number to reside in the Property must not exceed that detailed on the booking form without the Owners/Managers written consent.
The accommodation cannot be shared, assigned or sublet and only the persons shown on the booking form are permitted to stay in the property. Persons/children under the age of 18 are not acceptable unless accompanied by parents/guardians.
In the event of any infringement of the aforementioned obligations, the Owners/Managers at their sole discretion will be entitled to request the client to leave the property and the client shall have no right to claim any type of compensation.

12. BEHAVIOUR: We expect all clients to have consideration for other people and the property. If the client or any member or the persons accompanying him/her behaves in such a way to cause danger, upset or distress to any third party or any damage to the property itself, the owners/managers shall be entitled to request the client and the persons accompanying him/her to leave the property without the right for the latter to claim any type of compensation.
The Client also agrees to leave the property in a clean and tidy condition at the end of the Rental period.
No items should be removed from the property – with the exception of beach towels and sunbeds.
Please Note: For the comfort of all our Clients:
• No pets are permitted on or in the Property.
• No Smoking inside the apartment – smoking is only permitted on the balcony with all doors and windows closed.
Should it be found that this clause has been breached, €200 will be charged against the security bond to undertake a deep clean.

13. ACCESS TO THE PROPERTY: The Client agrees to allow the Owner/Managers and their agents access to the property at all reasonable times for the purposes of maintenance, repair or inspection.

14. LIMITATION OF LIABILITY: The Owners shall not be liable to the Client:
(i) for any temporary defect or stoppage in the supply of public services to the Property (including electricity, gas, water and Wi-Fi), nor in respect of any equipment, plant, machinery or appliances in the Property, garden or swimming pool not being useable.
You should note that our internet is provided by a 3rd party using a 300Mb fibre optic connection.
It is provided for recreational use only. We cannot offer a guarantee that it will be operational 24*7 and we will not be liable for any form of compensation or expenses claimed by you in respect of the provision or quality of internet connectivity.
(ii) for any loss, damage or inconvenience caused to or suffered by the Client if the Property shall be destroyed or substantially damaged before the start of the Rental Period and in any such event, the Owners/Managers shall, within seven days of notification to the Client, refund to the Client all sums previously paid in respect of the Rental period.
Under no circumstances shall the Owners’/Managers liability to the Client exceed the amount paid to the Owners/Managers for the rental period.
(iii) for any direct or indirect damages that may arise as a consequence of the use by the client of the property, including without limitation, damages, insurance, losses because of fires, robbery or criminal behaviour.
In case of any infringement of the aforementioned obligations, the Owners/Managers at their sole discretion will be entitled to request the client and the persons accompanying him/her to leave the property, and the client shall have no right to claim any type of compensation.
(iv) for any loss, damage or injury which is the result of adverse weather condition, riot, war, strikes, acts of god or other matter beyond the control of the owners.

15. UNUSUAL EVENTS. 

(i) If the Owners have to close the property as a result of any of the following 
circumstances / force majeure (including but not limited to – acts of god, war, natural and
 pollution disasters, epidemics, border closures, 
traffic, foreign exchange regulations, strikes, lockouts and other force majeure), which could not be foreseen at the time of booking, the owners are entitled to cancel the booking, since they cannot be responsible for these events, and will refund all sums paid by the Client. The Client is, as a result of force majeure, not entitled to recover any additional costs incurred such as excursion costs, flight costs, car hire costs etc.
(ii) The Owners will not be held responsible should any damage be caused to the holiday home by insects.
(iii) If in the event of theft or damage to the guest’s private property the owners similarly cannot be held responsible. Any such theft should be reported immediately to the Police by the Guest.

16. ELECTRIC VEHICLES: There are no facilities on Roda Golf to charge electric cars, and for safety and insurance purposes, no charging of electric cars is allowed on the property, the road or in the underground garage.

The nearest electric car charging stations are in Los Alcázares. Aldi has a charging point which can be used free for 1 hours. The town hall has free charging points at 2 locations which can be used free for 3 hours.
More stations can be found on this website https://www.electromaps.com/
You can swap into several languages – you will need to register an account to see full details

17. LAW: As the property is located in Spain, this contract shall be governed by Spanish Law in every particular including formation and interpretation and shall be deemed to have been made in Spain. Any proceedings arising out of or in connection with this contract may be brought in any court of competent jurisdiction in Spain.

18. OUR WEBSITE: We do our utmost to maintain the accuracy of our website, however we cannot be held liable for any errors or omissions that may arise. We also reserve the right to change information published on the site at any time including rates, descriptions and photographs.
We make no warranty or representation about the fitness or suitability of any product or service advertised on the web site.
We reserve the right to update any of our terms and conditions at any time, as may be required – especially due to Covid-19.
These terms do not affect consumer statutory rights.